MarbleWala Partner Terms

Between The Marble Wala (a sole proprietorship), Orion Imperia, Naroli, Silvassa, Dadra and Nagar Haveli and Daman and Diu 396230, India ("MarbleWala", "we"), and the supplier named in the confirmation message ("you").

1. What this is. MarbleWala introduces buyers to your godown. We are not a party to the sale. You sell to the buyer and the buyer pays you directly. MarbleWala never collects money from buyers.

2. Joining is free. No joining fee, no monthly fee, no advance. You pay only the success fee in clause 7.

3. What we do. We list your stock (only after your OK), talk to every buyer, send you only buyers who asked for your stock, register each buyer with you before the visit, confirm your stock with you every week, and give you the Partner benefits listed on our Sell page.

4. Your listings. You give MarbleWala a free, non-exclusive licence to show your photos and stock details on MarbleWala and on your storefront, to resize and crop them, and to analyse them by computer for search, for as long as you are listed plus 30 days. We will not use them in ads or reels unless you say yes separately. You confirm the photos are yours or that you may use them, and that stock, sizes and descriptions are true. We will not remove your watermark or logo from your photos. You can hide or remove any listing at any time.

5. Registration. Before a buyer visits, we send you a dated WhatsApp registration with an MW number, the date and time of his MarbleWala enquiry, the buyer's first name, city, the last 4 digits of his phone, the stone or lot, and the protection date. Please reply OK. If that customer had dealt with you before the date and time of his MarbleWala enquiry (printed on the registration as "Enquiry: {date, time}"), reply "PEHLE SE" within 24 working hours (Mon–Sat, excluding days we have announced as holidays) with proof dated before that time; then there is no fee for him. Contact after that time — including calls after we sent him your location — does not make him your existing customer. If the message is delivered and you send no PEHLE SE within 24 working hours, the registration stands. You agree to receive registrations and statements from MarbleWala's WhatsApp numbers.

6. Who is a MarbleWala customer. A buyer we registered with you, or a buyer who shows you a MarbleWala Visit Pass or quotes an MW number. A buyer is your own-link buyer only if his first enquiry for your godown came through your storefront, your QR standee or a link you shared: no fee, ever. A customer we registered first stays a MarbleWala customer for his protection period, whichever link he uses later — including your QR at the godown.

7. Success fee. You pay a fee only when a MarbleWala customer buys stone from you within 6 months of his registration (the "protection period"). The fee is worked out on the stone value before GST (sq ft or slabs × rate), not on freight, loading, cutting, polishing, edge work or fitting. The rate, the small-bill rule, the large-bill rule and your free first deal are in Schedule A, sent to you with these terms. Cancelled or returned orders: no fee.

8. What counts. Stone you (or a firm you control) bill to the registered customer, or to anyone who shows his Visit Pass or quotes his MW number, within his protection period. A purchase by the customer's family, contractor or architect counts only when it is for the customer's same site and is for stone shown in the registration or chosen during a visit the customer made through us. If that contractor or architect bought from you in the 12 months before the registration, send PEHLE SE for him with proof; then only the customer's own purchases count.

9. Fair price. The rate you give a MarbleWala customer in writing through our desk is no higher than you would quote a walk-in buyer for the same lot, quantity and payment terms that day, and you do not charge him more than that written rate at the godown. If he shows us a lower written quote from your godown for the same lot, quantity and terms within 7 days, you refund the difference; if you don't, it counts as an unreported sale under clause 14. Our fee is never added to the customer's bill. If you confirmed a hold for him, you honour it.

9A. Visit readiness. When we tell you a registered customer's visit date and time at least 12 working hours ahead, keep the registered lot's slabs pulled out and viewable in daylight at that time. If you can't, tell us by 6 pm the day before so we can tell the customer.

10. Reporting and bills. Write the MW number on the estimate and the bill. Tell us when a MarbleWala customer buys (answer our follow-up messages). If we ask, share the estimate or bill of a registered customer within 7 days (you may simply reply "bill no., date, sq ft, stone value" as text; we ask for the image only in a dispute). Customers may also send us their bills. Rates on your bills are used to work out your fee and nothing else, unless you said yes to sharing prices for Mandi Bhav. Name one person who answers buyer complaints we pass on, within 48 hours.

11. Statement and payment. On the 1st of each month we send a statement (as a link). Confirm or correct it within 7 days; no reply means confirmed. Pay by the 15th by NEFT or IMPS (preferred) or UPI to MarbleWala's account, against our invoice. No cash, ever. GST is added only once MarbleWala is GST-registered. Deduct TDS only if the law requires you to, and send us the certificate.

12. No going around us. During a customer's protection period you will not deal with him through another name, firm, bill or person to avoid the fee. This applies only to MarbleWala customers, and only during their protection period.

13. If we disagree. We talk first. We decide on dated evidence: registrations, chats and bills. A sale counts as unreported, and a fee is charged on a disputed sale, only if we hold a document showing it: the bill, estimate or kachha slip; a payment to your account; a delivery challan or bilty; or your own message. The customer's word alone starts a conversation, not a fee. You may ask for a call with the founder before his decision, and the decision lists the documents relied on. MarbleWala's founder gives a written decision within 7 days. Either side may then go to arbitration under Part B.

14. Late payment and unreported sales. If a fee is 30 days late, your lots are hidden from MarbleWala search until it is paid, and no new customers are registered with you. If the partnership ends for unreported sales (two of them), or a fee stays unpaid 60 days, we stop listing your stock for 12 months. Buyers who already asked about your lots still get your address. Fees already due stay due.

15. Buyers' details. Use a buyer's details only for his enquiry and his purchase. Contact him first on WhatsApp; call only if he asks for a call or replies; at most 2 unanswered messages. No broadcast lists without his consent; never sell or share his number. If we pass on his request to delete his details, delete them. Tell us within 24 hours if buyer details are lost or leaked.

16. Our promises to you. We never send an enquiry for your lot to another supplier, except when you tell us the lot is sold or you can't supply it, or while your Partner benefits are paused under clause 14; even then the buyer chooses. We never show your rates unless you choose to. We never share your rates, leads or buyers with another supplier, including any business connected to the people behind MarbleWala. We never sell organic ranking or the Verified badge. If the law requires marketplaces to show supplier names or details, we will tell you before we change what buyers see. We give you 30 days' notice before changing the fee; the old fee applies to buyers already registered.

17. How we treat suppliers differently. As set out in our seller terms (Partners get the instant godown card, Sponsored eligibility, weekly stock confirmation, faster verification and priority on equal-fit requests). Best match is the same for everyone.

18. Stopping. You can stop any time: send "STOP PARTNER" on WhatsApp or tell us. We pause your Partner benefits the same day. Customers registered before you stopped keep their protection period, and fees on them stay payable. We may end these terms with 30 days' notice, or at once under clause 14.

19. Acceptance. The owner or a partner of the business replies "AGREED" (or "Haan, manzoor") to the WhatsApp message that carries these terms (Part A) with the links to Schedule A and Part B, from the number on the GST record or the firm's published number. That reply, with its date and time, is your acceptance; we then send you a record. When your total fees pass ₹25,000 we will ask you to sign or e-sign the same page. Indian law applies.

20. The whole agreement. Part B (legal terms) below and Schedule A also apply. Part A, Schedule A and Part B together are the whole agreement; Part B governs if they differ. The hash of each version is stored with every acceptance.

21. Transfer. MarbleWala may transfer these terms, including fees due, protection periods and the listing licence, to a company or LLP that takes over the MarbleWala business, by WhatsApp notice to you. Nothing else changes.

P-1. Parties and definitions. "MarbleWala", "we" = The Marble Wala (a sole proprietorship), Orion Imperia, Naroli, Silvassa, Dadra and Nagar Haveli and Daman and Diu 396230, India, operating themarblewala.com and its WhatsApp numbers. "Supplier", "you" = the business named in the acceptance record. "Buyer" = a person who enquires on MarbleWala. "Registration Message" = our dated WhatsApp (and/or email) to you naming a Buyer, as in Schedule 2. "Introduced Buyer" = P-3. "Protection Period" = 6 months from the Registration Message for that Buyer. "Visit Pass" = the MW-coded pass we issue to a Buyer. "Stone Value" = the value of stone and material invoiced to an Introduced Buyer, excluding GST, freight, loading, cutting, polishing, edge-work and laying/fitting. "Own-Link Lead" = P-6.

P-2. What MarbleWala does, and does not do. You appoint us, non-exclusively, to find buyers for your stone and introduce them to you. We list your stock, check buyers, confirm stock with you, register buyers with you, and follow up. We are not a party to any sale. We do not buy, sell, hold stock, set prices, collect any payment from Buyers or give any warranty about goods. You are the seller and are responsible for the goods, their description, the invoice and after-sales.

P-3. Introduced Buyer; what counts. A Buyer is an Introduced Buyer if, during the Protection Period, (a) we sent you a Registration Message naming that Buyer (same phone number), or (b) the Buyer shows you a valid Visit Pass or quotes an MW reference. What counts: stone you (or a firm you control) bill to the Introduced Buyer, or to anyone who shows his Visit Pass or quotes his MW reference, within his Protection Period. A purchase by the Buyer's family, contractor or architect counts only when it is for the Buyer's same site and is for stone shown in the registration or chosen during a visit the Buyer made through us; if that contractor or architect bought from you in the 12 months before the registration, you may send PEHLE SE for him with proof, and then only the Buyer's own purchases count.

P-4. Your existing customers. If an Introduced Buyer dealt with you before the date and time of his MarbleWala enquiry (printed on the Registration Message as "Enquiry: {date, time}"), reply "PEHLE SE" within 24 working hours (Mon–Sat, excluding announced holiday days) of the message, with proof dated before that time (an earlier chat, quote or bill). Contact after that time — including calls after we sent him your location — does not make him your existing customer. If the proof shows an earlier dealing, no fee applies to that Buyer. Silence after a delivered message means the registration stands.

P-5. Fee. You pay the fee in Schedule 1 on the Stone Value of every sale to an Introduced Buyer that is billed or dispatched within the Protection Period. Cancelled or fully returned sales earn no fee; partly returned sales earn the fee on what is kept.

P-6. Your own leads are free. A Buyer is an Own-Link Lead only if his first enquiry for your godown came through your own MarbleWala storefront, your yard QR standee or a link you shared (tracked to you). No fee applies to him. A Buyer we registered first stays an Introduced Buyer for his Protection Period, whichever link he uses later — including your QR at the godown.

P-7. Reporting and statements. You write the MW reference on the estimate and bill for an Introduced Buyer and tell us when one buys. We send a statement on the 1st of each month; you confirm or correct it within 7 days; a statement not questioned in 7 days is treated as confirmed.

P-8. Invoice, payment and taxes. We invoice the confirmed fee, plus GST at the applicable rate once we are registered. Payment is due by the 15th of the month of the statement, by NEFT/IMPS to our bank account. No cash. UPI to our account is accepted. If the law requires you to deduct TDS, you may deduct it at the applicable rate (on our fee excluding GST where GST is shown separately) and must give us the TDS certificate within the time the law allows. Each party gives the other its PAN (and GSTIN, if registered).

P-9. Fair price; our fee is never added. Our fee is paid by you out of your own price. You will not add it to an Introduced Buyer's bill. The rate you give an Introduced Buyer in writing through our desk is no higher than you would quote a walk-in buyer for the same lot, quantity and payment terms that day, and you will not charge him more than that written rate at the godown. If he shows us a lower written quote from your godown for the same lot, quantity and terms within 7 days, you refund the difference; if you don't, it counts as an unreported sale under P-12. We may tell Buyers: "This Partner godown has agreed in writing: MarbleWala buyers pay no more than its walk-in rate. Quoted more? Tell us."

P-9A. Visit readiness. When we tell you a registered Buyer's visit date and time at least 12 working hours ahead, you will keep the registered lot's slabs pulled out and viewable in daylight at that time. If you can't, you will tell us by 6 pm the day before so we can tell the Buyer.

P-10. Checking. On our request you will share, within 7 days, the estimate or bill for any Introduced Buyer (you may hide unrelated details; a text reply with bill number, date, sq ft and stone value is enough unless there is a dispute). Introduced Buyers may share their bills with us, and we may ask you to confirm them. Rates on your bills are used to work out your fee and nothing else, unless you said yes to sharing prices for Mandi Bhav. If no bill or estimate is shared within 7 days of a confirmed purchase, the fee is worked out on the rate you gave in writing through our desk × the sq ft the Buyer reports (Schedule 1).

P-11. Non-circumvention (narrow). During the Protection Period you will not deal with an Introduced Buyer in a way designed to avoid the fee (for example billing through another firm or splitting the bill). This clause covers only Introduced Buyers and only the Protection Period; it does not restrict your business in any other way.

P-12. Late payment and unreported sales. If a fee is 30 days late, your lots are hidden from MarbleWala search (including photo search, the directory and Sponsored spots) and no new Buyers are registered with you until it is paid. If the partnership ends because two sales to Introduced Buyers were not reported (each shown by a document under P-30), or a fee stays unpaid 60 days after its due date, we stop listing your stock for 12 months. Buyers who already asked about your lots still get your address. Fees already due stay payable. This is a listing pause disclosed in our seller terms (rule 5(4)), not a ranking penalty: organic ranking is never used as a penalty.

P-13. Buyer data. For Buyer data you receive from us, you are an independent data fiduciary responsible under the law. You will: use it only to answer that enquiry, complete that sale and give after-sales service; never sell or share it, add it to broadcast lists or market to the Buyer without the Buyer's own consent; keep it secure; stop using and delete it within 7 days when we pass on the Buyer's request; and tell us within 24 hours of any breach involving it. Contact an Introduced Buyer first on WhatsApp; call only if he asks for a call or replies; at most 2 unanswered messages. We share a Buyer's full number with you only after you have accepted these terms, acknowledged the registration, and the Buyer has acted on that number himself.

P-14. Your people. You confirm that any contact person you name to us has agreed to their name and number being shared with Buyers and with us for this purpose.

P-15. Listing licence. You grant us a non-exclusive, royalty-free, worldwide licence, for the term and 30 days after, to host, display, resize, crop for display, compress and AI-analyse (for example image embeddings and colour tags) the photos, videos and details you give us or that we list from your public catalogue with your approval, and to show them on the marketplace, your storefront, the supplier directory, professionals' project boards, spec sheets and quotes. Use in our advertising, reels, social media or Mandi Report features needs the separate marketing tick. You confirm you own or control these materials. We will not remove or alter any watermark, logo or author/owner information on your photos. You may withdraw any item at any time (P-23).

P-16. Accuracy undertaking. You undertake that descriptions, images, sizes, thickness, finish, stock and origin (full country of origin; importer name and address for imported stone) that you give or approve are accurate and kept up to date, and you will pause or update stock that is sold or no longer available. We show these as "declared by the supplier".

P-17. Your seller information. You will give us, and keep current: legal name and trade name; registered and godown addresses; customer-care number; website and email (if any); GSTIN and PAN, or Udyam number; your grievance officer; your return, refund, exchange, warranty, delivery and payment terms. You agree that we may display this information as the law requires and as set out on themarblewala.com/how-we-rank and in the seller details panel. Today Buyers on the marketplace see your city, not your name, until they enquire. If the law requires us to show more, or we decide to show your business name publicly, we will tell you at least 15 days before, unless the law requires it sooner.

P-18. Complaints. You will name a grievance officer and reply to any Buyer complaint we pass on within 48 hours, and cooperate with complaints that reach us through the National Consumer Helpline.

P-19. How Partners are treated differently. Compared with suppliers who are not Partners, Partners: (a) have our desk confirm their stock weekly and complete their listings; (b) are eligible for Sponsored spots, always labelled; (c) are verified faster (not more easily); (d) get the instant "Partner godown" card when a Buyer enquires; (e) receive the weekly report card, storefront features and a labelled Mandi Report feature where offered. Organic ranking rules are the same for every supplier and are published at themarblewala.com/how-we-rank.

P-20. Verification. Verification marks are earned, dated and never sold. We may remove a mark if a check lapses or proves false.

P-21. Professionals. Any project or professional rate you give for a MarbleWala Pro quote is a rate for the client. You will not give any commission, discount, gift or other inducement to an architect, designer or contractor in connection with a project MarbleWala introduced. MarbleWala pays none.

P-22. No Buyer money through MarbleWala. Buyers pay you directly. Any token, advance or hold deposit is collected by you, never by us. We never collect money from Buyers on your behalf.

P-23. Pause, removal and takedown. You may pause or remove any listing at any time from your dashboard or by WhatsApp; we act the same day and in any case within 24 hours. We may remove or hide a listing on a credible complaint, a takedown notice or a legal order, and will tell you why.

P-24. Confidentiality and neutrality. We never share your rates, leads or Buyer details with another supplier, including any business connected to the people behind MarbleWala. You keep our Buyer data and these terms confidential.

P-25. Liability. We are not liable for the goods, for a Buyer's conduct or for any sale. Our total liability to you under these terms is limited to the fees you paid us in the 3 months before the claim. You will compensate us for claims arising from your goods, your descriptions or photos (including any intellectual-property claim), or your misuse of Buyer data.

P-26. Changes. We give 30 days' notice on WhatsApp before changing the fee and 15 days' notice of other changes. If you keep accepting introductions after that date, the change applies; you may stop instead (P-27).

P-27. Term and stopping. These terms run month to month. You may stop at any time by WhatsApp; your listings pause the same day. We may end them with 30 days' notice, or at once for a serious breach. Fees on Introduced Buyers registered before the stop remain payable for their Protection Period. P-9 to P-13, P-21, P-24, P-25 and P-30 survive.

P-28. Acceptance and records. You accept these terms when the owner or a partner of your business replies "AGREED" (or "Haan, manzoor") to our WhatsApp message carrying Part A of this version, from the number on your GST record or your firm's published number, or by signing or e-signing. Part A, Schedule 1 and this Part B together are the whole agreement; this Part B governs if they differ. We keep the acceptance record (version, text hashes, channel, role, number, time) and send you a confirmation; tell us within 24 hours if it is wrong. We may ask for a signed or e-signed copy at any time, and will once your total fees pass ₹25,000.

P-29. Notices. Notices go by WhatsApp to the numbers in the acceptance record and by email, and count as received when delivered.

P-30. Law and disputes. Indian law applies. Both sides first try to settle a dispute in writing within 15 days, using the dated records (registrations, chats, bills). A sale counts as unreported, and a fee is charged on a disputed sale, only if we hold a document showing it: the bill, estimate or kachha slip; a payment to your account; a delivery challan or bilty; or your own message. The Buyer's word alone starts a conversation, not a fee. You may ask for a call with our founder before his decision, and the decision lists the documents relied on. If not settled, it goes to a sole arbitrator under the Arbitration and Conciliation Act, 1996, seat Silvassa, language English or Hindi.

P-31. Language. These terms are in English and Hindi; if they differ, English prevails.

P-32. Transfer. MarbleWala may transfer these terms, including fees due, Protection Periods and the listing licence, to a company or LLP that takes over the MarbleWala business, by WhatsApp notice to you. Nothing else changes.

Schedule 1 — Fee. The fee, the small-bill and large-bill rules, the free first deal and the protection period are set out in Schedule A, which is sent to each Partner privately with these terms and copied word for word into this Schedule for that Partner. It is not published.

Schedule 2 — Registration Message. MW reference and timestamp; Buyer's first name, city and last 4 digits of phone; stone/lot and approximate sq ft; the enquiry date and time; expected visit date; the Buyer's call preference; "protected until {date}"; terms version; "Reply OK, or PEHLE SE within 24 working hours with proof dated before the enquiry time".