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The Marble Wala

Complaints and grievances

Last updated 10 Oct 2026

Grievance Officer

Praveen Jain, Customer Care and Grievance Officer, The Marble Wala, Orion Imperia, Naroli, Silvassa, Dadra and Nagar Haveli and Daman and Diu 396230, India · team@themarblewala.com · +91 91374 35784 (call or WhatsApp, Mon–Sat 10 am–7 pm)

Raise a complaint

You can also WhatsApp or email us; we log it the same way and give you a ticket number.

A mobile or an email, so we can reply

An enquiry ref, a listing link or the supplier's city

We use these details only to handle this complaint. Privacy notice. Photos: send them on WhatsApp with your ticket number.

What happens next

  • You get a ticket number at once.
  • Within 24 hours we acknowledge it and send you a copy of your complaint as we recorded it.
  • We resolve it within 7 days and tell you what we did.
  • A request to remove a listing or photo: the listing comes down within 24 hours while we check.
  • Orders from a court or the government are acted on within 3 hours of receipt.
  • Track your complaint by replying to the acknowledgement with your ticket number.

What we can do

MarbleWala introduces buyers and suppliers; the sale is between you and the supplier. We will take your complaint to the supplier, ask for a written answer, help you sort it out, and pause a supplier's introductions or listings where that is fair. We cannot refund money we never received.

Not satisfied? National Consumer Helpline 1915 or consumerhelpline.gov.in. For complaints about your personal data, from 13 May 2027 and after using this process, the Data Protection Board of India.